首页|Research Study Findings from University of Jeddah Update Understanding of Machin e Learning (The Role of Last-Mile Delivery Quality and Satisfaction in Online Re tail Experience: An Empirical Analysis)
Research Study Findings from University of Jeddah Update Understanding of Machin e Learning (The Role of Last-Mile Delivery Quality and Satisfaction in Online Re tail Experience: An Empirical Analysis)
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By a News Reporter-Staff News Editor at Robotics & Machine Learning Daily News Daily News-New research on artificial intelligenc e is the subject of a new report. According to news reporting from Jeddah, Saudi Arabia, by NewsRx journalists, research stated, "The rise of the e-commerce ind ustry has markedly changed the global economy, providing customers with unparall eled access to goods and services." The news correspondents obtained a quote from the research from University of Je ddah: "This study empirically examines online shoppers' perceptions and preferen ces, focusing on their experiences with last-mile delivery (LMD) services and it s impact on their shopping behaviour. This research employs machine learning cla ssification and regression models for a large-scale analysis of customers' respo nses, collected using an online survey in the main cities in Saudi Arabia, which is experiencing rapid e-commerce growth amidst a broader digital transformation . The findings highlight a strong consumer preference for timely LMD services, t ypically within a day of purchase, while noting dissatisfaction with exceedingly early delivery windows. The research emphasises the need to address customer di ssatisfaction with delivery services to retain clientele, as many may switch ret ailers without informing the retailers. Additionally, a considerable trend towar ds preferring digital over cash-on-delivery payment methods was observed among o nline shoppers."
University of JeddahJeddahSaudi Arab iaAsiaCyborgsEmerging TechnologiesMachine Learning
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