首页|Researchers Submit Patent Application, 'Systems For Transitioning Telephony-Base d And In-Person Servicing Interactions To And From An Artificial Intelligence (A i) Chat Session', for Approval (USPTO 20240163372)
Researchers Submit Patent Application, 'Systems For Transitioning Telephony-Base d And In-Person Servicing Interactions To And From An Artificial Intelligence (A i) Chat Session', for Approval (USPTO 20240163372)
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By a News Reporter-Staff News Editor at Robotics & Machine Learning Daily News Daily News – From Washington, D.C., NewsRx journali sts report that a patent application by the inventors KARP, Scott (McLean, VA, U S); Kaushik, Deepak (Vienna, VA, US), filed on January 25, 2024, was made availa ble online on May 16, 2024. No assignee for this patent application has been made. News editors obtained the following quote from the background information suppli ed by the inventors: “Organizations that offer products and/or services associat ed with customer accounts have traditionally relied on in-person servicing at a brick-and-mortar location, call centers, IVR systems to interact with customers for account servicing. “In person servicing at a brick-and-mortar location and call centers staffed wit h human representatives can provide certain advantages, particularly for custome rs who wish to speak to a human. However, such staffing can be cost-prohibitive on the organization (and, in turn, the customers) and often results in long wait times for customers.