By a News Reporter-Staff News Editor at Robotics & Machine Learning Daily News Daily News – According to news reporting originatin g from Washington, D.C., by NewsRx journalists, a patent application by the inve ntors Jhaveri, Rajan (Plano, TX, US); Noorizadeh, Emad (Plano, TX, US); Russell, Jennifer (Dallas, TX, US); Yannam, Ramakrishna R. (The Colony, TX, US), filed o n November 23, 2022, was made available online on May 23, 2024. No assignee for this patent application has been made. Reporters obtained the following quote from the background information supplied by the inventors: “In recent years, entities have decreased human interactions w ith callers in favor of interactive voice response systems (“IVRs”). These IVRs communicate with humans using a variety of communication methods. These communic ation methods include telephone calls, short messaging service (“SMS”) messages, multimedia messaging service (“MMS”) messages and other suitable communication methods. “Typically, the IVRs respond to a human inquiry using the communication method w ith which the human initiated the inquiry.
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