首页|Patent Issued for Automated agent messaging system (USPTO 12047334)
Patent Issued for Automated agent messaging system (USPTO 12047334)
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The patent’s inventors are Derza, Oliver (Willowbrook, IL, US).This patent was filed on September 30, 2022 and was published online on July 23, 2024.From the background information supplied by the inventors, news correspondents o btained the followingquote: “In some situations, an agent associated with an en terprise, such as an employee, may desire tocommunicate messages (e.g., e-mail messages, text messages, or other suitable written messages) with acustomer to provide satisfactory customer service. For example, a beauty consultant of an en terprise maydesire to send an e-mail message to the customer, including content such as “Thanks for stopping by, itwas nice to see you. I hope the products th at we talked about worked out for you” or “We just got anew shipment for a prod uct that I think you will love, please let me know if you would like to schedule anappointment.” However, for various reasons, the enterprise may desire to man age, control, or supervise thecontent of the messages proposed by agents that i s delivered to customers. For example, the enterprise may want to ensure that me ssages reflect standards or core values of the enterprise. Other reasons forman aging the content of the messages may relate to privacy, legal, and other policy -related enforcements.
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