首页|'System And Method Of Automated Determination Of Use Of Sensitive Information An d Corrective Action For Improper Use' in Patent Application Approval Process (US PTO 20240249023)
'System And Method Of Automated Determination Of Use Of Sensitive Information An d Corrective Action For Improper Use' in Patent Application Approval Process (US PTO 20240249023)
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This patent application is assigned to Verint Americas Inc. (Alpharetta, Georgia , United States).The following quote was obtained by the news editors from the background informa tion supplied by theinventors: “In almost any situation where a customer/consum er provides sensitive personal information toa clerk/agent either in person or through the use of technology (over a customer engagement center (CEC)system, t here is a concern that the clerk, agent, or customer service representative (col lectively CSRs)could be purposefully or inadvertently using that sensitive pers onal information improperly or incorrectly.Further, international laws and indu stry standards such as HIPPA, PCI, UK Data Protection Act, EuropeanGDPR define restrictions on the use of personal data, restrictions on transferring it betwee n countries,define rights of users to see what data is held, and even defines t he right to be forgotten. Accordingly, itis important for companies and busines ses to control and restrict where sensitive personal information isinput into a system, who can put sensitive data into the system, where that sensitive data c an be inputinto the system, how that sensitive personal information is accessed and used, and who has access to theinformation.
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