Abstract
Reporters obtained the following quote from the background information supplied by the inventors: “Achatbot is an on-line chat conversation via text or text-to -speech, in lieu of providing direct contact witha live human agent. Chatbots a re used in dialog systems for various purposes including, for example,a custome r service, a request routing, information gathering and other such activities. S ome typeof chatbots use extensive word-classification processes, natural langua ge processors, and sophisticatedartificial intelligence (AI). Other types of ch atbots may only scan for general keywords and generateresponses using common ph rases obtained from an associated library or database. Most chatbots areaccesse d on-line via website popups or through virtual assistants. They may be classifi ed into usagecategories such as, for example, commerce (e-commerce via chat), e ducation, entertainment, finance,health, news, productivity, and other such cat egories.
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