首页|Researchers Submit Patent Application, 'Event-based semantic search and retrieva l', for Approval (USPTO 20240233715)
Researchers Submit Patent Application, 'Event-based semantic search and retrieva l', for Approval (USPTO 20240233715)
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No assignee for this patent application has been made.News editors obtained the following quote from the background information suppli ed by the inventors:““Technical Field“This application relates generally to information retrieval methods and systems .“Background of the Related Art“Enterprises and organizations that utilize conversational systems and methods o ften save transcriptsof historical human-human conversations, including those t ranscribed from voice calls, as well as humanbotconversations obtained from co nversational bot systems. In one type of application, an enterpriseinterested i n designing strategies for moving buyers or prospects through marketing and sale s funnelsmay use these transcripts for linguistic and conversational analysis, training and other purposes. One suchanalysis technique involves indexing utter ances (word sequences) by the words found within them, andagainst which keyword -based queries are then made. A more advanced analysis technique involves semantic clustering of individual utterances to create semantic graphs (or the like) a gainst which utterance-basedqueries are then made. In these approaches, utteran ces may be clustered manually to train a classifier,or they may be clustered au tomatically, e.g., based on distance metrics comparing vector representationsof each sentence. This latter approach uses a representation referred to as a word embedding. Thesesemantic clustering approaches may be used even when a user do es not know precisely which keywords tosearch for, as a learned model of this t ype can find semantically-similar language even if the keywords arenot exactly matched.
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