Abstract
News editors obtained the following quote from the background information suppli ed by the inventors:“Many businesses interact with customers through contact ca ll centers in which agents communicate withcustomers using, for example, voice calls or video calls, although text messaging is sometimes also used.For exampl e, in a ticketing paradigm, tickets are generated that track a client support is sue from initialcustomer contact to completion of the call. For example, custom ers may interact with agents who answerquestions, address complaints, or resolv e support issues that customers have.
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