首页|Research in the Area of Artificial Intelligence Reported from Kristianstad Unive rsity (VoiceBack: Design of Artificial Intelligence-Driven Voice-Based Feedback System for Customer-Agency Communication in Online Travel Services)
Research in the Area of Artificial Intelligence Reported from Kristianstad Unive rsity (VoiceBack: Design of Artificial Intelligence-Driven Voice-Based Feedback System for Customer-Agency Communication in Online Travel Services)
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By a News Reporter-Staff News Editor at Robotics & Machine Learning Daily News Daily News-Investigators discuss new findings in artificial intelligence. According to news originating from Kristianstad, Sweden , by NewsRx editors, the research stated, "Online travel booking has become incr easingly popular; however, most travel websites do not yet offer voice interacti on." Our news editors obtained a quote from the research from Kristianstad University : "This study introduces VoiceBack, an artificial intelligence (AI)-driven voice -based feedback system conceptualized to support both customers and online trave l agencies during the booking process. It proposes atheoretically and empirical ly underpinned design concept that involves a voice user interface (VUI) for cus tomer feedback. This feedback, collected by an AI agent, is analyzed and convert ed into actionable statistics, which are then presented to online travel agencie s through a visual interface. The interface is designed to highlight problem are as and usability issues during the booking process. This study contributes to th e field of human-centered AI, by offering insight into the complex process of de signing and integrating voice, emotion, and feedback within user interfaces."
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