首页|Reports from Nanjing Xiaozhuang University Add New Datato Findings in Robotics (The Role of Service Robots In Enhancing Customer Satisfaction In Embarrassing C ontexts)
Reports from Nanjing Xiaozhuang University Add New Datato Findings in Robotics (The Role of Service Robots In Enhancing Customer Satisfaction In Embarrassing C ontexts)
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By a News Reporter-Staff News Editor at Robotics & Machine Learning Daily News Daily News-Current study results on Robotics have been published. According to news reporting originating from Nanjing, People's Republic of China, by NewsRx correspondents, research stated, "The widespread in tegration of service robots in the tourism and hospitality industry has shifted from humantohuman interaction to human-to-robot interaction during service enco unters, thereby affecting customer mood and satisfaction." Funders for this research include National Social Science Fund of China, Innovat ion Project of Guangxi Graduate Educa-tion. Our news editors obtained a quote from the research from Nanjing Xiaozhuang Univ ersity, "In contrast to previous research on service robots' tendency to evoke n egative emotions, this paper employs three scenario experiments to analyze the e ffect of service robots in alleviating social anxiety in embarrassing service co ntext, comparing their effects to those of frontline employees. The study result s indicate that the utilization of a service robot can result in higher levels o f customer satisfaction than interactions with a frontline employee in embarrass ing service contexts, with social anxiety serving as a mediating factor."
NanjingPeople's Republic of ChinaAsi aEmerging TechnologiesMachine LearningNano-robotRobotRoboticsNanjing Xiaozhuang University
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