Abstract
News editors obtained the following quote from the background information suppli ed by the inventors: “ “This technology generally relates to methods and systems for using virtual voic e assistants to respond to user queries, and more particularly to methods and sy stems for performing hierarchical domain routing and intent classification on us er queries in order to improve accuracy in responding to such queries and to cre ate smoother conversations between virtual voice assistants and users. “A task-oriented dialogue system, also referred to as a conversational agent or virtual assistant (VA), is designed to communicate with humans and perform speci fic tasks in defined domains. The goal is to automate previously manual tasks, t hereby reducing the workload and potential for errors while enhancing efficiency .
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