Abstract
News editors obtained the following quote from the background information suppli ed by the inventors: “Organizations that offer products and/or services associat ed with customer accounts have traditionally relied on in-person servicing at a brick-and-mortar location, call centers, IVR systems to interact with customers for account servicing. “In person servicing at a brick-and-mortar location and call centers staffed wit h human representatives can provide certain advantages, particularly for custome rs who wish to speak to a human. However, such staffing can be cost-prohibitive on the organization (and, in turn, the customers) and often results in long wait times for customers.
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