Abstract
By a News Reporter-Staff News Editor at Robotics & Machine Learning Daily News Daily News – Researchers detail new data in Robotic s. According to news originating from Auckland, New Zealand, by NewsRx correspon dents, research stated, “PurposeThe emergence of new generations of artificial i ntelligence (AI), such as ChatGPT or Copilot has brought about a wave of innovat ion in the service workplace. These robotic agents can serve as companions, help ing employees cope with work-related stress.” Our news journalists obtained a quote from the research from the Auckland Univer sity of Technology, “This research introduces the concept of ‘artificial compani onship,’ which explains how robotic agents can function as partners in assisting service employees to fulfill their job responsibilities and maintain their ment al well-being. Design/methodology/approachThis research uses a mixed methods app roach grounded in social support theory from psychology and management to develo p a conceptual framework for the stressalleviating implications of artificial c ompanionship. A qualitative employee survey is conducted to justify the relevanc e of the propositions. FindingsThis research delineates the concept of artificia l companionship. It highlights four distinct roles that AI can play in companion ship - instrumental, informative, caring, and intimate. Building on this foundat ion, the research presents a series of propositions that elucidate the potential of artificial companionship in mitigating stress among employees. Practical imp licationsFirms should consider aligning the types of artificial companionship wi th the demands inherent in employees’ job responsibilities to better reinforce t heir resilience and sustainment in overcoming work-related challenges. Originali ty/valueThis research introduces a new perspective on artificial companionship t hrough the lens of social support theory.”
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