首页|Patent Application Titled 'Method And System For Determination Of Personality Tr aits Of Agents In A Contact Center' Published Online (USPTO 20240320595)
Patent Application Titled 'Method And System For Determination Of Personality Tr aits Of Agents In A Contact Center' Published Online (USPTO 20240320595)
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By a News Reporter-Staff News Editor at Robotics & Machine Learning Daily News Daily News – According to news reporting originatin g from Washington, D.C., by NewsRx journalists, a patent application by the inve ntors Kumar, Amit (Bangalore, IN); MANCHANDRA, Vishal (Bangalore, IN); PRANAY, J anupalli (Bangalore, IN); SUBBARAO, Venugopal (Bangalore, IN), filed on March 27 , 2023, was made available online on September 26, 2024. The assignee for this patent application is Infosys Limited (Bangalore, India). Reporters obtained the following quote from the background information supplied by the inventors: “Globally, enterprises, both big or small, invest heavily ever y year in their customer support teams indicating the importance of customer sat isfaction as a key to successful business models. Businesses train their resourc es to prioritise the customers and values such as, empathy, friendliness, polite ness, domain expertise, and critical thinking are inculcated in the employees ri ght from the start. Such values are highly sought after personality traits in cu stomer support agents. Hence, identification of personality type of an agent is important.
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