Abstract
The following quote was obtained by the news editors from the background informa tion supplied by the inventors: “1. Field of the Disclosure “This technology generally relates to methods and systems for sentiment analysis , and more particularly to methods and systems for automatically identifying and mapping a user state of mind in a natural language input by utilizing artificia l intelligence. “2. Background Information “Many business entities operate vast computing infrastructures comprising numero us computing devices and extensive networked systems to perform everyday busines s functions. To manage technical issues inherent in these computing infrastructu res, business entities offer support services to help users identify and resolve the technical issues. Historically, automating the support services by using co nventional natural language processing techniques have resulted in varying degre es of success with respect to user experience.
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