Abstract
News editors obtained the following quote from the background information suppli ed by the inventors: “Aspects of the disclosure relate to interactive voice resp onse (IVR) sessions. In particular, one or more aspects of the disclosure relate to computing platforms that implement machine learning algorithms and datasets to enable interactive voice response sessions. “In some cases, IVR systems may connect a customer request to a respective call center agent through a series of decisions. In some instances, however, this may consume considerable time for both customers and agents, and/or may result in p rocessing delays. Furthermore, such processing of customer requests may overload certain computing resources while underutilizing others. Accordingly, it may be difficult for enterprise organizations to achieve the benefits of IVR systems w hile avoiding the corresponding delays and processing inefficiencies.”
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