Abstract
By a News Reporter-Staff News Editor at Robotics & Machine Learning Daily News Daily News-A new study on Robotics is now availab le. According to news reporting originating in Sichuan, People's Republic of Chi na, by NewsRx journalists, research stated, "This research investigates consumer s' perceptions and evaluations of robot service agents compared with human servi ce agents when service requests are rejected. Six studies were conducted." The news reporters obtained a quote from the research from the Southwestern Univ ersity of Finance and Economics, "The results show that when consumers receive a rejection of their service request, they evaluate the service less negatively i f the service is handled by a chatbot agent versus a human agent. The reason is that consumers have lower expectations that robots will be able to provide flexi ble services to them. Consequently, their dissatisfaction with the request rejec tion is lower when the service is handled by robots."
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