The following quote was obtained by the news editors from the background informa tion supplied by theinventors: “Large enterprises or organizations spend a lot of time and resources on solving tickets raised bytheir employees. Mostly, the tickets include support and addressing tickets related to the enterprises/organizations. The time and resources consumed in solving such tickets can be saved by enabling the employeesto solve their queries based on guidance from the enterp rises/organizations. The most effective method ofproviding such guidance is by providing a knowledge base of information. The knowledge base may includeknowle dge articles that must be actionable and effective so that the employees can eas ily understand theinstructions and effectively solve their queries on their own .
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