Abstract
The following quote was obtained by the news editors from the background informa tion supplied bythe inventors: “Online concierge systems receive orders for ite ms from customers and provide an order toa picker (or a shopper), who fulfills the order. To fulfill an order, the online concierge system allocates theorder to the picker, who obtains items in an order from a retailer. The picker fulfill s the order by deliveringthe obtained items to a customer.
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