首页|Patent Application Titled 'Systems And Methods For Intent Prediction And Usage' Published Online (USPTO 20240386883)

Patent Application Titled 'Systems And Methods For Intent Prediction And Usage' Published Online (USPTO 20240386883)

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Reporters obtained the following quote from the background information supplied by the inventors: ““Aspects generally relate to systems and methods for intent prediction and usage . “Customer calls and other contacts with a customer contact management center rep resent opportunitiesfor an organization to serve customers. If left unattended to, residual customer issues can lead to repeatcustomer calls/contacts with a c ontact center. Repeat calls may diminished customer experience and addcosts to a customer support process. Because of the voice-only interaction of phone suppo rt, however, itcan be challenging for agents to ascertain when all of a custome r’s concerns have been addressed duringan interaction. Determining a customer’s intents when a contact is made and presenting relevant customerinformation and support solutions to a support specialist at crucial times, such as immediately prior to andduring an interaction, presents technical challenges.”

CyborgsEmerging TechnologiesMachine LearningPatent Application

2024

Robotics & Machine Learning Daily News

Robotics & Machine Learning Daily News

ISSN:
年,卷(期):2024.(Dec.5)