摘要
以下引文是新闻编辑从新闻编辑提供的背景资料中获得的发明者：“提供与客户帐户相关的产品和/或服务的组织传统上依靠实体地点、呼叫中心、IVR系统的现场服务与客户进行客户服务。“在实体地点亲自提供服务，呼叫中心配备人力代表可提供一定的优点，特别是对希望与人交谈的顾客。然而，这样人员配置对组织（进而对客户）来说成本过高，往往导致长期顾客等待时间。
Abstract
The following quote was obtained by the news editors from the background informa tion supplied bythe inventors: “Organizations that offer products and/or servic es associated with customer accounts havetraditionally relied on in-person serv icing at a brick-and-mortar location, call centers, IVR systems tointeract with customers for account servicing.“In person servicing at a brick-and-mortar location and call centers staffed wit h human representativescan provide certain advantages, particularly for custome rs who wish to speak to a human. However, suchstaffing can be cost-prohibitive on the organization (and, in turn, the customers) and often results in longwait times for customers.
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