首页|'Systems For Transitioning Telephony-Based And In-Person Servicing Interactions To And From An Artificial Intelligence (Ai) Chat Session' in Patent Application Approval Process (USPTO 20240380843)
'Systems For Transitioning Telephony-Based And In-Person Servicing Interactions To And From An Artificial Intelligence (Ai) Chat Session' in Patent Application Approval Process (USPTO 20240380843)
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The following quote was obtained by the news editors from the background informa tion supplied bythe inventors: “Organizations that offer products and/or servic es associated with customer accounts havetraditionally relied on in-person serv icing at a brick-and-mortar location, call centers, IVR systems tointeract with customers for account servicing.“In person servicing at a brick-and-mortar location and call centers staffed wit h human representativescan provide certain advantages, particularly for custome rs who wish to speak to a human. However, suchstaffing can be cost-prohibitive on the organization (and, in turn, the customers) and often results in longwait times for customers.
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