摘要
记者从发明人提供的背景资料中获得以下引述：“在线系统是提供一种或多种在线服务的在线平台。”服务允许用户处理与项关联的事务。这些项可以表示存储在物理位置中的物理实体。用户可以下订单购买参加的项目零售商通过在线系统，购物是由挑选者完成的。经常通信在选择器找不到某些目标项时，通常会发生选择器和用户之间的用户需要做出选择，或者选择替换，或者要求退款。典型的采摘者需要启动流程，通过键入消息（有时带有图像）解释情况，以及请求客户批准，这是一个手动和耗时的过程。或者，采摘者也可以只需启动替换建议书推送以节省时间，但这可能不是最好的用户体验缺乏可见性和选择。
Abstract
Reporters obtained the following quote from the background information supplied by the inventors:“An online system is an online platform that provides one or m ore online services. An example of an onlineservice is allowing users to perfor m transactions associated with items. The items may represent physical entities stored in a physical location. A user can place an order for purchasing items fr om participatingretailers via the online system, with the shopping being done b y a picker. Often times communicationbetween the picker and the user will often happen when some target items were not found by the pickerand the user needs t o make a decision to either pick a replacement or ask for a refund. Pickers typi callyneed to initiate the process, explain the situation by typing a message (s ometimes with an image), andask for customer approval, which is a manual and ti me consuming process. Alternatively, pickers can alsosimply start a replacement proposal push to save time, but it may not be the best user experience to havea lack of visibility and options.”
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