摘要
由一名新闻记者-机器人与机器学习日报的工作人员新闻编辑每日新闻-机器人的最新研究结果已经公布。根据新闻报道来自英国吉尔福德的NewsRx记者的研究表明，“不舒服的服务互动”UBI在旅游和接待环境中是否相当丰富（例如，在餐馆退货，点菜深夜提供客房服务，并抱怨酒店里其他人吵闹。通过五项实验研究，我们证明了服务机器人减少了消费者的元感知处理，因此可以减轻客户D的舒适性。
Abstract
By a News Reporter-Staff News Editor at Robotics & Machine Learning DailyNews Daily News – Current study results on Robotics have been published. According to news reportingfrom Guildford, United Kingdom, by NewsRx journalists, research stated, “Uncomfortable service interactionsare ubi quitous in tourism and hospitality settings (e.g., returning a dish in a restaur ant, orderingroom service late at night, and complaining about noisy others in a hotel). Across five experimental studies,we show that service robots reduce c onsumers’ metaperception processing and as a consequence canmitigate customer d iscomfort.”
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