From the background information supplied by the inventors, news correspondents o btained the followingquote: “Advanced software features such as automated workf lows may be used to increase efficiency andreduce manual interference within a communication platform. However, said automated workflows maybe difficult for n on-technical users to create and modify. It becomes difficult to distill workflo w setupinto simple steps for a non-technical user to follow aside from allowing said non-technical users to choosefrom a static set of existing templates. Acc ordingly, setup of said automated workflows may be limitedto technically savvy developer users. Even then, creating automated workflows or modifying workflow templates can consume relatively large amounts the user’s time.
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Artificial Intelligence/Business/Emerg ing Technologies/Machine Learning/Salesforce Inc.
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