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Towards a new cloud computing-based approach and framework supporting knowledge management process

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  • NETL
  • NSTL
  • Inderscience Enterprises Ltd
Knowledge management (KM) within an organisation is defined as a set of processes and tools to make both tacit and explicit knowledge, available for decision-making, competitiveness improvement, innovation and organisational learning. Technology is one of the most important factors for KM accomplishment. Cloud computing technology has opened up new prospects and brings many advantages for KM achievement. This paper proposes a new cloud computing-based approach and framework supporting the KM process. The proposed framework is generic, adapted to any type of organisation and takes into consideration various types of knowledge. Unlike the existing cloud-based KM approaches and frameworks, it covers all the KM sub-processes. In this paper, we focus on the knowledge spotting, acquisition and formalisation processes. We provide a detailed description of the referenced KM sub-processes activities. Furthermore, we highlight the cloud services supporting the execution of KM process activities. The proposed approach is validated through a case study.

knowledge managementknowledge management processknowledge management activitiescloud computingcloud-based KM frameworkknowledge spotting processknowledge acquisition processknowledge formalisation processknowledge engineering

Imane Chikhi、Hafida Bouarfa

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LRDSI Laboratory, Department of Computer Science, Faculty of Sciences, University of Blida

2024

10.1504/IJKMS.2024.144152

International journal of knowledge management studies

International journal of knowledge management studies

ISSN：1743-8268
年,卷(期)：2024.15(4)
  • 70