首页|Self-disclosure to conversational AI: a literature review, emergent framework, and directions for future research
Self-disclosure to conversational AI: a literature review, emergent framework, and directions for future research
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Conversational technologies have become increasingly prevalent, with interactions becoming more and more personalized. This paper reviews literature on the phenomenon of self-disclosure to conversational technologies. Five types of factors emerge as influencing self-disclosure: interface modality, conversational factors, user characteristics, mediating mechanisms, and contextual factors. We describe each type of factor, cover findings from the literature, present the framework of factors influencing self-disclosure that thus emerges, and put forth pertinent questions for future research on self-disclosure to conversational technologies.
Self-disclosureChatbotsConversational agentsSocial presenceReciprocityAnthropomorphismContextual AI
Hashai Papneja、Nikhil Yadav
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Heider College of Business, Creighton University, Omaha, NE 68178, USA
Division of Computer Science, Mathematics, and Science, St. John's University, Queens, NY 11439, USA
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