首页|Patent Issued for Tool for annotating and reviewing audio conversations (USPTO 1 2166919)
Patent Issued for Tool for annotating and reviewing audio conversations (USPTO 1 2166919)
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Reporters obtained the following quote from the background information supplied by the inventors:“Contact centers have operators that provide support to client s, sometimes via voice or video conversationsthat may be recorded for future us e, such as to improve quality or determine if something went wrongduring the co nversation. Often, the audio of the conversations is transcribed to text so text searches maybe performed.
BusinessCyborgsEmerging TechnologiesMachine LearningTwilio Inc.
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