首页|Patent Issued for Virtual assistant host platform configured for interactive voi ce response simulation (USPTO 12159631)
Patent Issued for Virtual assistant host platform configured for interactive voi ce response simulation (USPTO 12159631)
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From the background information supplied by the inventors, news correspondents o btained the followingquote: “Aspects of the disclosure relate to interactive vo ice response (IVR) sessions. In particular, one ormore aspects of the disclosur e relate to computing platforms that implement machine learning algorithmsand d atasets to enable interactive voice response sessions.“In some cases, IVR systems may connect a customer request to a respective call center agent througha series of decisions. In some instances, however, this may consume considerable time for both customersand agents, and/or may result in p rocessing delays. Furthermore, such processing of customer requestsmay overload certain computing resources while underutilizing others. Accordingly, it may be difficult forenterprise organizations to achieve the benefits of IVR systems w hile avoiding the corresponding delaysand processing inefficiencies.”
Artificial IntelligenceBank of America CorporationBusinessCyborgsEmerging TechnologiesFinancial CompaniesMac hine LearningMoney Center Banks
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