Abstract
The following quote was obtained by the news editors from the background informa tion supplied bythe inventors: “Online concierge systems receive orders for ite ms from customers and provide them topickers (or shoppers), who fulfill the ord ers. To fulfill an order, the online concierge system allocates theorder to the picker, who obtains items in an order from a retailer. The picker fulfills the order by deliveringthe obtained items to a customer.
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