Abstract
By a News Reporter-Staff News Editor at Robotics & Machine Learning DailyNews Daily News - Investigators publish new report on Ro botics. According to news reporting originatingin Naples, Italy, by NewsRx jour nalists, research stated, “PurposeThe process of introducing a new robotictechn ology into a service system is complex, and its impacts on work practices can be challenging. Byadopting a system perspective, this study investigates how huma n-robot collaboration (HRC) transformswork practices (i.e. customer care).Desig n/methodology/approachWe conducted a two-year longitudinalanalysis of an intern ational company specializing in natural health products, examining changes in customer care practices following the introduction of chatbots.”
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