首页|Reports Outline Androids Study Findings from Zhejiang University (How Consumers React Differently Toward Humanoid Vs. Nonhumanoid Robots After Service Failures: a Moderated Chain Mediation Model)
Reports Outline Androids Study Findings from Zhejiang University (How Consumers React Differently Toward Humanoid Vs. Nonhumanoid Robots After Service Failures: a Moderated Chain Mediation Model)
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By a News Reporter-Staff News Editor at Robotics & Machine Learning DailyNews Daily News - Investigators discuss new findings in Robotics - Androids. According to news reportingout of Hangzhou, People’s Repub lic of China, by NewsRx editors, research stated, “PurposeWith theincreasing us e of robots in service scenarios in hospitality industries, service failure freq uently occursduring the service process, and consumers may react differently to ward humanoid vs. nonhumanoid robotsdue to different performance expectancies. Our news journalists obtained a quote from the research from Zhejiang University , “The participantswere instructed to report their performance expectancies for humanoid/nonhumanoid robots and imaginea hotel check-in scenario in which a se rvice failure occurs. Brand forgiveness, brand revisit intention andother demog raphic information were assessed.FindingsThe results show that consumers have hi gher performanceexpectancy for nonhumanoid robots.
HangzhouPeople’s Republic of ChinaAs iaAndroidsEmerging TechnologiesMachine LearningNano-robotRoboticsZhe jiang University
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