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博物馆儿童认知辅助交互设计研究——以安徽博物院为例*

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随着我国博物馆交互设计不断向精准、分众和智能化方向推进,日益先进的观展智能交互设备与低龄观众认知特性不匹配的问题凸显;应逐项厘清博物馆场景下儿童认知辅助交互设计要素,促进儿童观众与场景的智能互动,优化儿童作为博物馆受众的观展与认知体验,从而提高馆内数字设备针对不同群体的普惠水平.本文以安徽博物院为例,采用定性与定量相结合的方式,借助服务设计思维并通过场景数据监测、线下问卷调查、非结构式访谈、要素相关者可视化数据、峰终体验分析图示等方式,对儿童参观过程中心理与生理双向认知需求进行对照分析,找到时间与空间关键点位,探寻交互设计升级入口并提出"整体+分众+双向+引导"四项针对性优化策略.以"安博智时空——安徽博物院青铜文物数字体验展"(以下简称"安博智时空")为实践范本,实现博物馆线上与线下的交互联动,借此提升儿童参观认知辅助交互设计的有效性.
Research on Cognitively Assisted Interaction Design for Children in Museums:Taking Anhui Museum as an Example
As the provincial museums in China continue to advance in the direction of precision,diversification and intelligence,the problem of mismatch between the increasingly advanced intelligent interactive devices for exhibition viewing and the cognitive characteristics of the young audience comes to the fore.It is important to clarify the elements of children's cognitive interaction design in the museum scene one by one,to promote the intelligent interaction between children and the scene,to optimise children's viewing and cognitive experience as an important audience in the museum,and to improve the level of benefits of the museum's digital equipment for different groups.Taking Anhui Museum as an example,this paper adopts a combination of qualitative and quantitative methods,with the help of service design thinking and through scene data monitoring,offline questionnaire surveys,unstructured interviews,visualisation data of elemental stakeholders,and peak-end experience analysis illustrations,etc.,to analyse children's psychological and physiological bidirectional cognitive needs in the process of visiting the museum,to find out the key points in time and space,and to explore the entrance of the upgrading of interaction design and to put forward the"holistic+segmentation"principle.We proposed four targeted optimisation strategies,namely,"Overall+Focus+Two-way+Guidance".Taking the exhibition of Space in Anhui Museum as a practical model,we realise the interaction linkage between online and offline museums,so as to improve the effectiveness of the cognitive assistance interaction design for children's participation in museums.

Interaction designchildren's cognitionPeak-End Ruleservice designAnhui Museum

张静、陈军

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安徽工程大学,芜湖,241000

交互设计 儿童认知 峰终定律 服务设计 安徽博物院

2024

博物院

博物院

ISSN:
年,卷(期):2024.(4)