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基层社会服务机构如何获得信任?——Y乡镇社工站依附性的生成

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良好的信任关系是基层社会服务机构有效且持续参与社会治理的前提.本文以行政绩效—组织声誉为分析框架,探讨了 Y乡镇社工站依附性的生成过程,并解释其信任困境的形成原因和生成逻辑.政府为了提升行政绩效,根据政策方针和组织声誉赋予该机构制度信任,并通过项目制将其纳入治理体系.然而,机构依赖政府获取服务资源的发展模式使其具有明显的依附性.这种依附性集中表现为行政绩效、组织声誉、信任三角逻辑的混乱,具体表现为对政府物质、关系和信息资源的依赖.受此影响,机构难以平衡好行政服务需求与其他治理主体的公共服务需求的关系,在运行过程中出现了行政化、专业性弱化、人员流动性增大等问题,导致组织声誉受损,难以获得关系信任.最终,社会服务机构逐渐失去了基层各主体的信任,陷入了信任困境.
The Dependency and Trust Dilemma of Grassroots Social Service Organizations:A Case Study of Y Township Social Work Station
Trust-building is crucial for the effective participation of grassroots social ser-vice organizations in the modernization of social governance in China.This study employs the"Administrative Performance-Organizational Reputation"framework to analyze the structural dependency and trust dilemmas of Y Township(Streets)So-cial Work Station(SWS).As a policy tool,SWS are integrated into the governance system through a project-based mechanism,where the government grants them insti-tutional trust based on policy directives and organizational reputation.However,this system has led to an over-reliance on material,relational,and informational re-sources provided by the government.This dependency undermines the dynamic bal-ance between administrative performance,organizational reputation,and trust,limit-ing the ability of SWS to balance administrative objectives with the needs of grass-roots services.This dependency raises three main issues:Firstly,the prioritization of administrative performance has led to an overemphasis on short-term quantitative re-sults,which ignore the diverse and dynamic needs of the community.This focus has weakened the ability of SWS to develop meaningful,long-term relationships with the community.Secondly,the heavy reliance on government resources restricts the operational autonomy and professional identity of SWS,making it difficult to de-velop a localized service model.It reinforces the image of SWS as an administrative adjunct rather than an independent service provider.Lastly,high staff turnover,driven by role ambiguity and heavy workloads,further erodes the organizational reputation of SWS and hinders its ability to build trust with the community.These is-sues are exacerbated by the hierarchical nature of the governance system,where gov-ernment control over resources and performance evaluation limits the flexibility of SWS to effectively respond to grassroots needs.The trust dilemma arises from struc-tural attachment,where institutional trust granted by the government fails to trans-late into relational trust based on community participation and credibility.Address-ing these challenges requires a fundamental rethinking of governance mechanisms.The shift should move from a performance-driven,project-based model to a sustain-able framework centered on long-term trust-building and community-oriented ser-vices.Strengthening the professional identity and operational autonomy of social work stations is critical.Additionally,greater flexibility in resource allocation and decision-making is needed to better respond to the specific needs of communities.It is essential to promote cooperation between the government,social services,and communities to build a system that not only serves the people but also fosters trust.By addressing these challenges,grassroots social service organizations can become more independent and play a key role in modernizing social governance in China.

尹忠海、胡宇

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江西财经大学社会与人文学院(南昌 330006)

江西财经大学绿色发展与中国式现代化研究中心

社会服务机构 基层治理 依附性 信任困境

2024

社会工作
江西省民政厅

社会工作

CHSSCD
影响因子:0.643
ISSN:1672-4828
年,卷(期):2024.(6)