Research on improvement of medical service quality based on stochastic dominance criterion
The supply of medical services in China has been characterized by an imbalanced and insufficient supply.How to grasp the diverse medical service needs of residents and use limited resources to maximize the satisfaction of medical service supply has become an important issue in the new development stage.Based on the law of diminishing marginal u-tility,the most urgent use of limited resources will obtain the greatest utility.Therefore,we propose a research method for evaluating the quality of medical services based on the stochastic dominance criterion.Firstly,we write a web crawler to obtain the text released by residents on the quality of medical service supply,and use a data mining model to extract the diverse medical service demands of residents from the text.Secondly,we construct a sentiment dictionary in the field of medical services.The sentiment analysis technique is used to calculate the residents'sentiment tendency towards the quality of medical service supply.Finally,the stochastic dominance criterion is used to construct a stochastic predomi-nance degree matrix of medical service,and the priority ranking in terms of medical service optimization is compared to provide guidance for improving the quality of medical service supply.The feasibility and effectiveness of the proposed method are verified using the data from Haodaifu.com.The results show that the proposed method can uncover the medical service quality factors that affect residents'satisfaction and can provide guidance for decision making to improve the quality of medical services in China.In the follow-up analysis,it was found that the effectiveness of treatment was the most important element of medical services for the residents,and three of the four hospitals in the case needed to make improvements in this area,while the other hospital needed to optimize its communication skills and ability with patients.In addition,the proposed method is highly practical and transferable,providing a reference and support for improving the quality of medical services in China.
online medical servicesresidents'needsstochastic dominance criteriononline comments
万方数据
维普
