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价值共创驱动的数字政府建设:理论框架与实践模式

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基于价值共创互动性、互惠性、目标性的概念内涵,从塑造价值愿景、促进公民参与、丰富实践路径等方面论证其驱动作用,进而构建"价值—组织—技术"理论框架,用以呈现数字政府的未来图景.研究发现,价值共创驱动的数字政府建设有助于彰显提升行政效率、精准匹配需求和增进社会公平的价值使命,促进政府的组织内部运作、组织间关系和组织外部环境的变革,并通过技术赋权、技术赋能和技术赋智机制发挥作用.通过对中国情境下的典型案例进行分析,归纳价值共创驱动数字政府建设的智能型、互动型、自主型和收集型实践模式,以期为相关议题的讨论提供理论借鉴与行动方案.
Based on the conceptual connotation of inter-action,reciprocity and purpose of value co-creation,the study demonstrates that its driving role is manifested in shaping value vision,promoting citizen participation and enriching practice paths,and then constructs a theoretical framework of"value-organization-technology".The construction of digital govern-ment driven by value co-creation manifests the value mission of improving administrative efficiency,accurately matching needs,and enhancing social equity,transforming the internal,relation-al,and external environments of governmental organizations,and playing a role through the mechanisms of technological em-powerment,technological empowerment,and technological em-powerment of wisdom.Based on some Chinese practical cases,this study summarizes the intelligent,interactive,autonomous and collective practice models of digital government construction to achieve value co-creation,with a view to providing theoreti-cal reference and action plans for the discussion of related is-sues.

digital governmentvalue co-creationpublic servicesco-productionpractice models

许源源、门垚

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中南大学公共管理学院

数字政府 价值共创 公共服务 合作生产 实践模式

湖南省教育厅科学研究重点项目中南大学研究生自主探索项目

23A00242023ZZTS0045

2024

城市问题
北京市社会科学院

城市问题

CSTPCDCSSCICHSSCD北大核心
影响因子:1.27
ISSN:1002-2031
年,卷(期):2024.(6)
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