The study delves into the impact of urban digital transformation on enhancing government service effective-ness.It integrates digital ecosystems and dynamic capabilities theories to analyze data from 32 cities between 2018 and 2021.Utilizing dynamic qualitative comparative analysis(QCA),the findings reveal that the improvement of government service effec-tiveness is intricately linked to the synergistic interactions be-tween technology,institutions,organizations,and the external environment.The research identifies that effective government services depend on strategies tailored to regional specifics.In the eastern regions,an emphasis on advancing technological in-novation and policy experimentation is crucial,while in the cen-tral and western regions,a focus on strengthening institutional development and resource integration is recommended.Addition-ally,the study underscores the importance of a dual-driven ap-proach,combining institutions and technology,for the moderni-zation of government services.It also proposes strategies to en-hance participatory democracy and activate digital intelligence potential in the western regions,providing valuable theoretical and practical insights for the digital transformation of cities and the optimization of government services.
urban digital transformationgovernment servicesdigital ecosystemsdynamic capabilitiesDynamic QCA
NETL
NSTL
万方数据
