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尺度概念视角下"进淄赶烤"现象的旅游目的地忠诚度分析

Tourism destination loyalty in"rushing to Zibo for barbecue"from the perspective of scales

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旅游目的地忠诚度研究常以创设情境的方式调查旅游地客源变化的影响要素,结合尺度概念可丰富客源演化的实况情境.为了增强忠诚度概念在时空尺度上的有效性,论文以淄博为例,通过访谈法、文本分析法梳理"进淄赶烤"事件的前因后果,并借用尺度概念演绎分析游客、本地居民在流量来之前、之中、之后3个时间段上对淄博烧烤的忠诚度.研究发现:①尺度视角下的忠诚度分析能够从地方承载的产业结构、政策治理、文化符号等维度综合地分析多主体忠诚态度、行为发生的原因与可能性,通过多时段分析展现旅游目的地忠诚度发生的实况情境;②通过梳理"流量"所涉及的尺度实践,在案例中探索淄博地方政府、各级媒体借助"流量"将淄博烧烤升尺度为淄博市的文化标签,游客、本地居民将共同认同的人性之"善"降尺度为淄博市域内的多维消费体验;③在政策方面,建议地方政府每年以节事的形式维持品牌热度,但需让游客感受到无阶层、无标准化、无约束的节事狂欢特点,节事期间可叠加大学生、相关企业、地市事业单位间的文化交流活动,以增强游客进淄的可能性.论文结合尺度与旅游目的地忠诚度的概念搭建学术分析框架,为"网红"现象冲击下旅游客源的可持续性问题提供建议.
Tourism destination loyalty is an effective perspective for studying changes in tourist sources of tourism destinations.In order to enhance the effectiveness of the concept of loyalty,this study took Zibo as an example and used interview and text analysis methods to examine the causes and consequences of the"rushing to Zibo for barbecue"event,and deduced and analyzed the loyalty of tourists and local residents to Zibo barbecue over three time periods from the perspective of scales.The main conclusions of this study are as follows:1)Loyalty analysis from the perspective of scales can comprehensively analyze the reasons and possibilities of multiple subjects'loyalty attitudes and behaviors from the dimensions of local industrial structure,policy and governance,and cultural symbols,among others.2)This research explored the scale practice affected by social media attention,and explore how the local government in Zibo and the media at all levels,resorting to social media attention,scaled up Zibo barbecue to a cultural label,and how the tourists and local residents downscaled the kindness in human nature to a multi-dimensional consumption experience in the city.3)In terms of policy recommendations,the study suggests that local governments maintain brand popularity through festivals every year,but it is necessary to make tourists feel the characteristics of festival carnival without hierarchy,norms,and constraints.During the festival,cultural exchange activities between college students,relevant enterprises,and local public institutions can be added to enhance the possibility of tourists entering Zibo.This study combined the concepts of scale transformation and tourism loyalty to build an academic analysis framework,providing recommendations for improving the sustainability of tourist sources under the impact of the"Internet celebrity"phenomenon.

horizontal loyaltyvertical loyaltyexperiential loyaltytourism destination loyaltyscaleZibo bar-becue

李大伟、王菲、井晓会、唐君迎、丁匀杰、刘子铭

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泰山学院旅游学院,山东泰安 271000

横向忠诚度 纵向忠诚度 体验式忠诚度 旅游目的地忠诚度 尺度 淄博烧烤

山东省泰山学院博士科研启动基金项目

101023KZ4013

2024

地理科学进展
中国科学院地理科学与资源研究所 中国地理学会

地理科学进展

CSTPCDCSSCI北大核心
影响因子:2.458
ISSN:1007-6301
年,卷(期):2024.43(1)
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