首页|直播电商环境对消费者购买意愿的影响:唤起感的中介效应

直播电商环境对消费者购买意愿的影响:唤起感的中介效应

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随着直播电商的快速发展,营造良好的直播购物环境对企业来说至关重要.基于SOR理论框架,探索直播购物环境如何影响消费者购买意愿.通过数据分析,研究发现直播购物的产品可视、导航浏览和主播魅力正向影响消费者的购买意愿,同时唤起感扮演着中介作用.在此基础上,研究进一步发现唤起感在产品可视和导航浏览对消费者购买意愿的影响过程中存在完全中介效应,而在主播魅力与消费者购买意愿之间存在部分中介效应.
Impact of Live-streaming Shopping Environment on Consumers'Purchase Intention:The Mediating Effect of Arousal
With the popularity of live-streaming e-commerce,it is important for enterprises to create a good live-streaming shopping environment.Based on the S-O-R theoretical framework model,this study explores how live streaming shopping environment affects consumer purchase intention.The findings of this study dem-onstrate that the characteristics such as product visibility,navigability and streamer charm are significantly as-sociated with consumer purchase intention.In addition,the arousal largely plays a mediating role in influencing these relationships.In particular,the arousal fully mediates the relationship between product visibility and pur-chase intention,and navigability and purchase intention,while partially mediates the relationship between streamer charm and consumer purchase intention.Both theoretical and practical implications are discussed.

Live-streaming shoppingEnvironmental factorsArousalMediation effectPurchase intention

张洁、徐颖晗、隆清琦、陈思

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浙大城市学院商学院,浙江杭州 310015

浙江财经大学信息管理与人工智能学院,浙江杭州 310018

邢台开放大学网络教育学院,河北邢台 054000

直播购物 环境因素 唤起感 中介效应 购买意愿

国家社会科学基金项目浙江省自然科学基金项目国家自然科学基金项目

22CGL014Y22G01448472171208

2024

大连理工大学学报(社会科学版)
大连理工大学

大连理工大学学报(社会科学版)

CSSCICHSSCD北大核心
影响因子:0.8
ISSN:1008-407X
年,卷(期):2024.45(2)
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