电气自动化2024,Vol.46Issue(1) :43-46,51.DOI:10.3969/j.issn.1000-3886.2024.01.011

应用改进卷积神经网络的客户服务业务中台资源异常信息主动报警

Application of Improved Convolutional Neural Network for Active Alarm of Business Center Abnormal Information in Customer Service

丁颖 邱伟 熊伟光
电气自动化2024,Vol.46Issue(1) :43-46,51.DOI:10.3969/j.issn.1000-3886.2024.01.011

应用改进卷积神经网络的客户服务业务中台资源异常信息主动报警

Application of Improved Convolutional Neural Network for Active Alarm of Business Center Abnormal Information in Customer Service

丁颖 1邱伟 1熊伟光1
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作者信息

  • 1. 国家电网有限公司客户服务中心,天津 300309
  • 折叠

摘要

针对客户服务业务中台资源异常信息人工诊断不及时、故障辨识率低等问题,提出一种基于改进卷积神经网络的故障诊断方法.卷积层后引入批量归一化层提高模型的泛化能力,在全连接层引入Droupout函数来缓解过拟合问题,还对数据进行了增强处理以及运用灰狼算法对超参数进行寻优.该模型在Pytorch和Pycharm环境下进行仿真,得出经典卷积神经网络的测试集准确率在85%左右,而改进后的测试集准确率在94%左右,表明所提设计具有明显效果.

Abstract

A fault diagnosis method based on improved convolutional neural network was proposed to address issues such as delayed manual diagnosis of abnormal information of business center resources in customer service and low fault identification rate.After the convolutional layer,a batch normalization layer was introduced to improve the generalization ability of the model.The Drupout function was introduced in the fully connected layer to alleviate overfitting problems.The data was also enhanced and the grey wolf algorithm was used to optimize hyperparameters.The model was simulated in Python and Pycharm environments.It is found that the test set accuracy of the classical convolutional neural network is around 85%,while the improved test set achieves a result of around 94%,indicating that the proposed design has significant effects.

关键词

卷积神经网络/批量归一化/Dropout层/灰狼算法/台资源

Key words

convolutional neural network/batch normalization/Dropout layer/grey wolf algorithm/business center resources

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出版年

2024
电气自动化
上海电气自动化设计研究所有限公司 上海市自动化学会

电气自动化

CSTPCD
影响因子:0.377
ISSN:1000-3886
参考文献量4
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