Discussion on the Construction of Intelligent Customer Service System for Urban Rail Transit
Addressing shortcomings in the current customer service system,including low awareness of passenger service needs,limited service channels,high costs,and inefficient operation control,this study starts by examining high-quality and efficient travel demand in the modern era and analyzing diverse passenger group travel needs.We advocate for new service goals centered on timeliness,convenience,accuracy,and proactivity.The proposed smart passenger service architecture for urban rail transit embraces the multitude of online and offline demands,overcoming existing system limitations in data integration,equipment platform unification,service quality,and efficiency.Emphasizing adherence to passenger service schedules,it also prioritizes efficient last-meter service delivery.By showcasing representative Beijing subway lines,we present a replicable technological system and application model that can comprehensively enhance the intelligent service and management processes of China's urban rail transit system.
urban rail transitintelligent customer servicemultiple needstwo levels of controltwo-track service
万方数据
维普
