The Organizational Origin of Administrative Approval Bureau's External Coordination Challenges——An Explanatory Framework about Costs of Coordination
As an important design for optimizing organizational processes and efficiency,the Administrative Approval Bureau(AAB)faces heavy external coordination challenges in practice.By introducing the concept of"coordination cost",the six-dimensional SAFRSC analysis framework of"scale of coordination-authority relationship-interdependence of functions-responsibility identification-standardization-organizational culture"is developed to explore the complex external coordi-nation challenges of the AAB and underlying mechanisms from an organizational perspective.The paper adopts a mixed research method:firstly,qualitative research is used to conduct a descriptive analysis of the causes and processes of high external coordination costs of AAB in practice.Secondly,based on the DEMATEL method,the importance level and inter-relationships between the six influencing factors of external coordination costs of the AAB are further explored.The paper finds that AABs do face higher external coordination costs,and are fundamentally influenced by the six factors mentioned above.Among the six factors,interdependence of functions,scale of coordination,responsibility identification and authority relationship have the greatest impact on the coordination cost of the AAB and interact with other influencing factors.In contrast,standardization and organizational culture,the two independent elements,have a smaller impact and are easily in-fluenced by other factors.To this end,it is necessary to solve the external coordination problems of AAB from the aspects of clarifying the management system and clarifying the division of functions,clarifyingresponsibilities and increasing ac-countability,standardizing construction and cross-time and space coordination,strengthening conflict management and im-proving the cooperation mechanism.
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