The Risk and Evolutionary Logic of Extremely Simplified Government Services
As a governance strategy to address the complexity of society,government service simplification aims to optimize government processes through digital technology,thus further enhancing service efficiency and effectiveness.However,the"technology-organization"composite driving mechanism breeds multiple risks:overloaded transaction burden,system crashes including data breaches and cyber attacks,intensified selective services and public emotions,as well as the amplification of regional digital"island effects".The root cause lies in the mutual constraint between technology and organization,which drives the aggregation and superposition of risks:technology empowerment locks the organization into a"negative energy"cycle,technology embedding forms a"anti-manipulation"of the organization,technology tool rationality excludes the organization's public value,and technology"tournaments"stimulate local disparities.Therefore,to enhance government services requires more careful consideration and meticulous planning,as well as a balance between technological innovation and organizational efficiency while pursuing technological governance advantages,thus ensuring the compatibility and sustainability of technological progress and social justice.
government servicessimplicitymechanismtechnical governancerisk
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