首页|适老化转型、基本养老服务供给与服务型政府建设——基于建立精准服务主动响应机制的思考

适老化转型、基本养老服务供给与服务型政府建设——基于建立精准服务主动响应机制的思考

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在基本养老服务场域中建立精准服务主动响应机制是中国政府积极应对人口老龄化问题、推动适老化转型的重要议题.适老化转型背景下服务型政府建立精准服务主动响应机制的愿景,可勾勒为政府在以人民为中心理念指导和全过程、多主体监督情境下,秉承主动性原则,运用大数据等技术来识别老年群体的基本信息及差异化需求,积极整合与配置养老资源,实现基本养老服务资源供给与老年人差异化需求精准匹配,并且及时跟踪基本养老服务满意度和需求变化,动态调整基本养老服务供给内容,从而推动养老服务模式由"人找服务"向"服务找人"转变.适老化转型背景下服务型政府建立精准服务主动响应机制应充分考虑公办养老机构和民办养老机构提供服务的行为特征、实践逻辑等要素,通过大数据赋能方式,建立起政府主导型精准服务主动响应机制和政府监管型精准服务主动响应机制,而这需要坚持价值、技术、组织和制度"四位一体"的行动逻辑,做到价值的精准定位、技术的精准嵌入、组织的精准引导和制度的精准发力.
Aging-friendly Transformation,Basic Elderly Care Service Supplement and Service-oriented Government Construction:Analysis based on Establishing Accurate Service Active Response Mechanism
In the field of basic elderly care services,the establishment of an active response mechanism for precise services is an important issue for the Chinese government to actively respond to the problem of population aging and promote the transformation of aging.the vision of a service-oriented government to establish an active response mechanism for precise services in the transformation of aging population:the government is guided by the people-centered concept and in the context of the whole process of supervision,adhering to the principle of initiative,using big data and other technologies to identify the basic information and differentiated needs of the elderly group,actively coordinate elderly care resources,and realize the precise matching between the supply of basic elderly care service resources and the differentiated needs of the elderly.It is also necessary to track the satisfaction and demand changes of basic elderly care services in a timely manner,and dynamically adjust the supply content of basic elderly care services,so as to promote the transformation from"people looking for services"to"services looking for people".To adapt to the state of the service-oriented government in the transformation of the aging population,the establishment of an active response mechanism for precise services should fully consider the behavioral characteristics and practical logic of the supply model of public pension institutions and non-public pension institutions,and recreate the two through big data empowerment.This requires adhering to the"Four-in-One"principle of action of value,technology,organization and system,so as to achieve precise positioning of value,precise em-bedding of technology,precise guidance of organization,and precise development of system.

service-oriented governmentprecise service active response mechanismbasic pension servicespopulation agingadaptation to an aging society

何阳、娄成武

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云南大学民族政治研究院,云南昆明 650091

电子科技大学(深圳)高等研究院,广东深圳 518110

东北大学文法学院,辽宁沈阳 110819

服务型政府 精准服务主动响应机制 基本养老服务 人口老龄化 适老化转型

国家社科基金西部项目海南省哲学社会科学规划项目

21XGL005HNSKJD21-11

2024

贵州师范大学学报(社会科学版)
贵州师范大学

贵州师范大学学报(社会科学版)

CHSSCD
影响因子:0.261
ISSN:1001-733X
年,卷(期):2024.(2)
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