Research on a Holistic Quality System Based on User Quality Requirements—Insights from Xiaomi Corporation's Case Studies
With the asymmetry of product quality information in the market and the increasing diversification of consumer demand for quality,the mismatch between product quality supply and demand in the current consumer market is becoming more and more obvious.Based on the perspective of users'quality demand,this study adopts the process research paradigm to analyze the application mechanism of the holistic quality management system based on users'demand by the main line of"demand identification→demand positioning→demand realization",and discusses the typical practice of Xiaomi Technology Company as an example.The study finds that:First,the core features of the holistic quality management system include the structural feature of"accurately identifying user needs",the strategic feature of"accurately choosing its own positioning",and the operational feature of"effectively meeting target needs".The core features of HQS include the structural feature of"accurately identifying user needs",the strategic feature of"accurately choosing its own positioning",and the operational feature of"effectively meeting target needs",and it presents a variety of operational mechanisms in the three phases of identifying,positioning,and realizing.Second,Enterprises need to identify demands through the mechanism of"accurate insight",locate demands through the mechanism of"clear positioning",and satisfy demands through the mechanism of"efficient implementation";Third,The theoretical model analyzes how enterprises can adjust the orientation of users'quality demands and improve the holistic quality management system in order to optimize and improve at the system level.This study expands the research scope of enterprise quality management from the perspective of quality management theory and large quality system,solves the problem of mismatch between quality demand and supply in the current consumer market by adjusting the quality management system of enterprises,and provides a reference basis for enterprises to improve the quality management system from the perspective of user demand.
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