首页|基于MaaS理念的航空客运服务分析与探究

基于MaaS理念的航空客运服务分析与探究

扫码查看
为提高出行者乘机出行的满意度,对传统航空客运进行了归纳与总结,通过问卷调查并结合相关文献分析出传统航空客运服务中存在的不足之处.为改进不足,提出基于MaaS理念的航空客运服务,在讨论其可行性的同时,构建了服务的框架图,并与传统航空客运服务进行对比分析.该服务方案以传统航空客运服务为基础,通过与第三方MaaS运营商合作,使乘客出行体验得到提升,以此提升乘客出行满意度,进而增强航空客运竞争力和市场活力,同时使公共客运水平得到提升,促进出行一体化发展.
Analysis and Exploration of Air Passenger Service Based on MaaS Concept
In order to improve travelers'satisfaction,the traditional air passenger transport is summarized,and the shortcomings of the traditional air passenger transport service are analyzed through questionnaire survey and related literature.In order to improve the short-comings,the air passenger service based on MaaS concept is put forward.While discussing its feasibility,the frame diagram of the serv-ice is constructed and compared with the traditional air passenger service.This service scheme is based on the traditional air passenger service,and through cooperation with the third-party MaaS operator,the passenger's travel experience is improved,so as to improve the passenger's travel satisfaction,and then enhance the competitiveness of air passenger transport,enhance the vitality of the air passenger transport market,and at the same time,improve the quality of public passenger transport and promote the integrated development of travel.

MaaS conceptaviationpassenger service

陶星宇、李爱、张骏、薛淑堂

展开 >

南京林业大学汽车与交通工程学院,江苏 南京 210037

MaaS理念 航空 客运服务

南京林业大学青年科学创新基金南京林业大学大学生创新训练计划(2022)

CX20180042022NFUSPITP0625

2024

黑龙江交通科技
黑龙江省交通科学研究所,黑龙江省交通科技情报总站

黑龙江交通科技

影响因子:0.977
ISSN:1008-3383
年,卷(期):2024.47(1)
  • 11