With the rapid development of higher education and property industry,a huge industrial system has been formed in property management in colleges and universities.The demands of campus teachers and students for property service is growing day by day.And the quality of campus property service also arouses more and more attention.Based on the existing research theories and the general situation of the development of college property management,from the perspective of campus owners,the SERVQUAL questionnaire model is used to investigate the property service quality and service satisfaction of H University students.Principal component analysis method is used to calculate the principal component scores and normalized weights to find out the influencing factors of campus property service quality.The results show that responsiveness dimension and its related indexes are the most significant influencing factors,and there is positive correlation of mutual influence and interaction among the indicators.Based on this,it is suggested to optimize process,strengthen supervision,and improve feedback mechanism,so as to provide reference for the high-quality development of property services in private colleges and universities.
维普
万方数据