Application of Individualized Planning Accompaniment Based on Peplau's Interpersonal Relations Model to Improve Patients'Medical Experience
Objective Based on the Peplau's interpersonal relations model,individualized planning was carried out to accompany patients in the hospital,in order to improve patient treatment efficiency and enhance patient medical experience.Methods Professional nurses in the First Affiliated Hospital of Zhengzhou University were selected for training,and 300 special outpatient patients(elderly,pregnant and pregnant women,disabled people,etc.)in January 2023 were selected as the control group,and 300 special outpatient patients in February 2023 as the observation group.The control group provided routine segmented consultation services,while the observation group provided whole-process individualized planning consultation services to assist patients with accurate triage registration,medical treatment route planning,condition observation,psychological nursing and health guidance,so as to realize personalized services.A questionnaire was designed based on SERVQUAL model to compare the scores of patients'medical experience in the two groups.Results From the five dimensions of tangibility,reliability,responsiveness,assurance,empathy and the overall score of medical experience,the score of the observation group was higher than that of the control group,the difference was statistically significant(P＜0.001).Conclusion Based on Peplau's interpersonal relations model,individualized planning can significantly improve patients'medical experience.
万方数据
维普
