Qualitative research of job satisfaction in hospital transport service groups under ACSI model perspective
Objective To explore the factors affecting the job satisfaction of hospital delivery service groups using the ACSI model,with a view to providing reference for organizational management practice.Methods The interview outline was drawn up based on the ACSI model,and the semi-structured interviews were conducted with transport service personnel from a tertiary hospital in Nanjing using purposive sampling method through phenomenological re-search method,and orientation content analysis of the text of the interviews was conducted with the help of NVi-vo12Plus software from February to June 2023.Results A total of 3 themes and 10 sub-themes were extracted:Transportation work expectations(Expectations of transportation salary and compensation,expectations of the na-ture of transportation work);Perceived quality of transportation work(Perceptions of transportation workload,per-ceptions of difficulties in handling transportation disputes,perceptions of physical exertion in transportation work,perceptions of competence in transportation work);And perceived value of transportation work(Perceived pay for e-qual work,perceived work effort for equal pay).Conclusion The job satisfaction of the transportation service group is influenced by a variety of factors,which interact with each other and are in a dynamic state of change.Therefore,it is recommended that managers adopt targeted strategies to help transportation employees establish reasonable job ex-pectations and adopt lean management to improve the perceived quality of transportation work,so as to further in-crease the perceived value of transportation work.
transportation servicespatient assistance centersqualitative researchjob satisfactionACSI model
万方数据
维普
