首页|基于网络文本分析的黄山市民宿游客感知研究

基于网络文本分析的黄山市民宿游客感知研究

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以游客感知理论为基础,以网络文本分析为研究方法,基于游客感知视角,利用Python及ROST Content Mining 6软件对黄山市民宿形象进行研究.对从携程旅行网所爬取的评论文本进行高频词分析,并制作词云图及语义网络图,同时利用LDA主题模型将评论文本内容归纳为5个主题,分别为地理位置、服务质量、游客体验、推荐意愿和装修设计,然后构建情感词典,对评论文本进行情感值分析,发现游客对民宿的整体满意度较高,负面情感主要聚焦在设施、卫生和噪音等方面,最后从加强民宿智能化建设、利用网络资源倾听游客心声、促进民宿品牌文化建设三个方面给出提高游客满意度、提升游客住宿体验的对策.
Research on the Perception of Mount Huangshan Homestay Tourists Based on Network Text Analysis
Based on the theory of tourists'perception,taking online text analysis as the research method,and based on the perspective of tourists'perception,this paper studies the image of Mount Huangshan's homestay by using Python and ROST Content Mining 6 software.This research conducts high-frequency word analysis on the review text crawled from Ctrip website,and creates a word cloud map and semantic network map.At the same time,the LDA Theme Model is used to summarize the re-view text content into five themes,namely,geographical location,service quality,tourist experience,rec-ommendation intention,and decoration design.Then an emotional dictionary is constructed to analyze the emotional value of the review text.It finds that tourists have a high overall satisfaction with home-stay,and negative emotions mainly focus on facilities,sanitation,and noise.Finally,strategies are pro-posed to improve tourist satisfaction and accommodation experience from three aspects:strengthening the intelligent construction of homestay,utilizing online resources to listen to the voices of tourists,and pro-moting the construction of homestay brand culture.

online text analysistourists'perceptionLDA Theme Model

彭润华、苌静、钳硕

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广西师范大学 经济管理学院,广西 桂林 541006

网络文本分析 游客感知 LDA主题模型

国家社会科学基金广西壮族自治区哲学社会科学规划研究项目

20BGL15522BGL011

2024

黄山学院学报
黄山学院

黄山学院学报

CHSSCD
影响因子:0.249
ISSN:1672-447X
年,卷(期):2024.26(1)
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