Construction and application of a new follow-up visit model based on the Internet hospital consultation
Objective To explore the construction and application of a new follow-up visit model in the context of Internet hospital consultation,aiming to create a novel follow-up visit model that integrates precise identification of follow-up patients,messages of follow-up reminders,online free follow-up visits,and promotional activities.Methods Satisfaction surveys were conducted among outpatient patients and doctors at Jintang County First People's Hospital from July 2023 to June 2024.Patients and doctors were divided into two groups based on whether the online free follow-up visit program had been implemented:the pre-implementation group(July to December 2023)and the post-implementation group(January to June 2024).The satisfaction levels of patients and doctors before and after the implementation were compared and analyzed.Results A total of 17 831 patient visits and 801 doctor visits were included.Since its launch,WeChat messages had been pushed to all outpatient patients,and both WeChat and SMS messages had been pushed to patients in surgical departments.The average waiting time for outpatient visits in January-June 2024 was shortened by 2 minutes compared with the same period last year(January-June 2023).The hospital's Case Mix Index increased by 3.7％,and the surgical volume increased by 7.5％.After the launch of the Internet hospital,both patient and doctor satisfaction improved.Conclusion The new follow-up visit model of the Internet hospital represents an important initiative in the digital transformation of hospitals and holds value and significance for promotion in more county-level medical institutions.
Internet hospitalnew follow-up modelmedical consultation experienceutilization of medical resources
万方数据
维普
